playslot Privacy Policy

1 Introduction

playslot ("playslot", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming platform at playslot.one ("Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It should be read together with our Terms & Conditions, which govern your use of the Platform.

We encourage you to read this Privacy Policy carefully. If you have any questions or concerns about how we handle your personal data, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, playslot acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means that playslot determines the purposes and means of processing your personal data.

Where playslot engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and customer support platforms — those parties act as Personal Information Processors and are contractually bound to process data only in accordance with playslot's instructions and applicable law.

3 Personal Data We Collect

playslot collects personal data from you in the following categories, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address (including city, province, and postal code)
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence) for Know Your Customer (KYC) verification
• Selfie or facial image for identity verification purposes

3.2 Financial Data

• Payment method details (e.g., GCash mobile number, PayMaya account, BPI/BDO/Metrobank account details)
• Transaction history, including deposits, withdrawals, and bonus credits
• Source of funds documentation where required for enhanced due diligence

3.3 Gaming & Behavioural Data

• Game history, betting patterns, session duration, and wagering activity
• Bonus usage, promotional participation, and loyalty programme activity
• Responsible gaming tool usage, including deposit limits and self-exclusion requests

3.4 Technical & Device Data

• IP address, device type, operating system, and browser type
• Geolocation data (country and region level) to verify jurisdictional eligibility
• Cookie identifiers and session tokens
• Log data, including access times, pages visited, and error reports

3.5 Communications Data

• Records of your communications with playslot customer support, including live chat transcripts and email correspondence
• Survey responses, feedback submissions, and promotional opt-in preferences

4 How We Use Your Personal Data

playslot uses the personal data we collect for the following purposes:

5 Legal Basis for Processing

playslot processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including account registration, payment processing, and game provision.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML/KYC requirements, tax obligations, and regulatory reporting to relevant Philippine authorities.
• Legitimate Interests: Processing is necessary for playslot's legitimate interests, including fraud prevention, platform security, responsible gaming enforcement, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, for direct marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

playslot does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game Providers: Licensed game studios and software providers whose games are available on the playslot platform, to the extent necessary for game operation and fairness auditing.
• Customer Support Platforms: Third-party helpdesk and live chat service providers engaged to deliver customer support on playslot's behalf.
• Regulatory & Law Enforcement Authorities: Government agencies, regulators, and law enforcement bodies in the Philippines where disclosure is required by law, court order, or regulatory directive.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by playslot in connection with the operation of the Platform.

All third-party processors engaged by playslot are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with playslot's documented instructions.

7 International Data Transfers

Some of the third-party service providers engaged by playslot may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, playslot will implement appropriate safeguards to protect your data, such as contractual clauses approved by the National Privacy Commission or equivalent data protection authorities.

By using the playslot platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines. playslot will always ensure that such transfers are conducted in compliance with the Data Privacy Act of 2012 and applicable NPC regulations.

8 Data Retention

playslot retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preferences and consent records: Retained until you withdraw consent or for three (3) years from the last interaction, whichever is earlier.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with playslot's data disposal procedures.

9 Cookies & Tracking Technologies

playslot uses cookies, web beacons, pixel tags, and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and gather analytics data. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience on the playslot platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement and measure the effectiveness of features.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only placed where you have provided consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the playslot platform. For more information on managing cookies, refer to your browser's help documentation.

10 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by playslot:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of Access: You may request a copy of the personal data playslot holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held about you. You can update basic account information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to playslot's legal and regulatory retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, subject to applicable legal exceptions.
• Right to Data Portability: You may request that playslot provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at the email address provided in Section 14. playslot will respond to all valid data subject requests within thirty (30) calendar days of receipt. We may request proof of identity before processing your request.

11 Children's Privacy

The playslot platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. playslot does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age requirement, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the playslot platform or provided personal data without your consent, please contact us immediately at the details provided in Section 14 so that we can take appropriate action.

12 Security Measures

playslot implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the playslot platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Incident response procedures for the detection, containment, and notification of data security breaches

While playslot takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials and should notify playslot immediately if you suspect any unauthorised access to your account.

13 Updates to This Privacy Policy

playslot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how playslot protects your personal data. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by playslot, please contact our Data Protection Officer:

Email: [email protected]

Please include your full name, registered account username, and a clear description of your query or request. playslot's Data Protection Officer will acknowledge your communication within five (5) business days and will endeavour to resolve your concern within thirty (30) calendar days.

If you are not satisfied with playslot's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which can be reached through its official government channels.